ServiceNow Patches AI Agent Vulnerability
ServiceNow has patched a critical vulnerability affecting certain AI agent and virtual assistant features, highlighting how authentication and workflow logic issues can emerge as enterprise platforms expand AI-driven functionality.
ServiceNow has issued patches for a critical vulnerability tied to AI agent and virtual assistant features that could allow unintended workflow execution. The disclosure reflects a vendor security remediation and does not signal regulatory action, governance findings, or new compliance requirements.
What was disclosed
ServiceNow has released patches addressing a critical vulnerability affecting certain AI-enabled features within its enterprise workflow platform.
According to public reporting, the issue — tracked as CVE-2025-12420 — involved components related to AI-driven agents and virtual assistant APIs. The vulnerability could allow unauthenticated actors to invoke workflows in unintended ways under specific conditions.
ServiceNow has issued fixes and guidance to customers, and the issue has been publicly documented by security researchers and industry media.
Scope of the update
- Affected environment: ServiceNow enterprise SaaS deployments using specific AI agent and virtual assistant features
- Issue category: Authentication and workflow execution logic
- Mitigation: Vendor-issued patches and configuration guidance
- Disclosure timing: Publicly reported in early 2025
Customers are advised to review ServiceNow security bulletins and ensure relevant updates are applied.
What this does not indicate
The disclosure does not, by itself:
- Describe how organizations govern AI agents internally
- Assess customer security posture or compliance status
- Indicate regulatory findings or enforcement action
- Establish new audit or reporting requirements
It reflects a vendor security remediation addressing a specific technical issue.
Why some teams are tracking it
Security and IT teams are monitoring how major enterprise platforms continue to integrate AI-driven functionality, particularly as those features are rolled out incrementally within existing systems.
Observers are watching for patterns in how vendors communicate, patch, and document AI-related vulnerabilities as part of broader platform evolution.
Source
- Primary reporting: CSO Online coverage of the ServiceNow “BodySnatcher” vulnerability
- Identifier: CVE-2025-12420
- Vendor: ServiceNow
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A separate, paid analysis examines how AI agent vulnerabilities are being interpreted by security leaders, auditors, and regulators — and how expectations around identity, authorization, and evidence may evolve as agentic systems proliferate.
This brief is provided for situational awareness only and does not constitute security, legal, or compliance advice.